News, views and reviews


Newspaper Articles

What a year!

2017 has been a very busy year. With the UK experiencing regular emergencies...

Nectar business award

Top award for Skipton counselling business at Nectar Business Awards...

In times of tragedy

CCP arrived in Praia da Luz within a day of Madeleine’s disappearance...

25th Hillsborough Disaster

Kevin Tasker from CCP, the man who 'helped the helpers'...

Out of the ashes

The window of Michael Stewart's comfy but crowded study...

Case Studies

Pets at Home

Pets at Home sees benefits from outsourced trauma care strategy...

Virgin Trains

CCP drives improvements in Virgin Trains' trauma care strategy...

Carnival UK

CCP sails into action to assist cruise ship operator...

Founding Partners' Book

Coping With Catastrophe

A handbook for people who provide psychosocial aftercare...

What our clients say

  • We have worked with CCP for many years and they have consistently supported our colleagues when they are going through the toughest of times. The support the CCP team gives our colleagues is invaluable in helping them to ease back into coping with everyday life. This makes a huge difference to them in both their work and personal life and which is why CCP is a great cultural fit for us.

    - Vicky Hill, Head of People, Pets at Home
  • What I find particularly impressive about CCP is their ability to tune into our own business needs as well as those of our customers and staff. They consistently provide the highest quality psychological care in the most difficult of times, retaining a very personal touch. Their response is immediate and professional, and their 20 years' experience in the field is clearly unrivalled. I wouldn't hesitate to recommend them.

    - John Telfer, Operations Director, Explore Worldwide
  • When dealing with complex and critical situations there is no room for error; we have to do it right and CCP helps us do that. They provide a team of experts who are leaders in their field and who form an integral part of our crisis response team 24-hours a day. Their response is quick, flexible and reliable; I trust them to deliver what they say they can each and every time.

    - Andrew Baldwin, Head of CARE and Customer Change, Carnival UK
  • CCP have been a key business partner of Vantage Insurance Services for the past 10 years, helping support our Crisis Management product since its birth. CCP counselling services have been crucial in the fulfilment of our insurance offering, ensuring that our clients receive the required excellent standard of care to minimise down time, ranging from telephone support to immediate on-site, overseas counselling services following catastrophic events. We would highly recommend their services to other business partners to support their business needs.

    - Alex Barclay, Vantage Insurance
  • We have been working with CCP since 1999 and have been very satisfied with the independent support they have provided to both our customers and colleagues. Their professionalism and communication at all times has been exemplary.

    - Sue Bradley, Head of Customer Service Excellence, TUI UK & Ireland
  • We have worked with CCP for a number of years and they have been invaluable in providing support to our retail teams. We have established very good working relationships with the team at CCP and we always know that we will receive an immediate response from them even at very short notice. We have also benefitted from their expert training on how to deal with traumatic incidents and helping us to understand what behaviours to expect from our colleagues who experience such events. This has enabled us to provide the best support possible to our colleagues at the time they need it most.

    - Louise McEachran, Head of Shared Services and ER Thomas Cook